Shipping Policy

Paintori.com
Email: Studio@paintori.com

At Paintori, we’re committed to delivering your order securely and efficiently so you can start your creative journey as soon as possible. Please review the details below for information on our shipping process, timelines, and terms.

1. Shipping Locations

We ship worldwide to the destinations listed on our website.
If you are unsure whether we can ship to your location, please contact us at Studio@paintori.com.

2. Processing Time

Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Times

Delivery times vary depending on your location and chosen shipping method:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days

We aim to meet these timelines, but delays can occur due to factors beyond our control, such as weather conditions, customs processing, or courier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method.
From time to time, we may offer free or discounted shipping promotions, which will be automatically applied at checkout when eligible.

5. Duties & Taxes – Delivery Duty Unpaid (DDU)

All international orders are shipped under the Delivery Duty Unpaid (DDU) model.
Import duties, taxes, and additional fees are not included in the order total and must be paid by the customer upon delivery.
Please check with your local customs office to understand any potential charges before placing your order.

6. Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking link.
You can use this link to track your package in real-time.

7. Returns & Exchanges

If you wish to return or exchange an item, please refer to our Return & Refund Policy.
Return shipping costs are the customer’s responsibility unless otherwise stated.

8. Shipping Issues

If you experience any issues with your delivery or your order has not arrived within the expected timeframe, please contact us at Studio@paintori.com. We’ll work with you to resolve the matter as quickly as possible.

✨ Thank you for choosing Paintori! We look forward to helping you create something beautiful. ✨