Return & Refund Policy
Return & Refund Policy
Paintori.com
Email: Studio@paintori.com
At Paintori, we want every customer to enjoy their creative journey with us. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return process. Please review the policy below before making your return.
1. Return Window
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You have 30 days from the date you receive your order to initiate a return.
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Order cancellations: Orders can be cancelled within one hour of being placed. After this period, cancellations are not possible. You must wait to receive the item before requesting a return.
2. Return Options
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Return to Our Warehouse in Asia:
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Items must be sent back directly to our warehouse.
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Return shipping costs are the customer’s responsibility.
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Full refunds are issued once the item is received and approved by our team.
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3. Return Process
To initiate a return:
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Contact us at Studio@paintori.com with your order number.
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Our customer service team will provide detailed instructions for sending your item back.
4. Refund Conditions
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Refunds are processed after the returned item is received and inspected.
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The refund may take up to 10 business days to appear, depending on your payment provider.
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Return shipping costs are the customer’s responsibility unless otherwise stated.
5. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized kits.
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Final sale items.
Please check the product description for any return exceptions before purchasing.
6. Need Help?
We’re here to help make things right. For any questions about our return & refund policy, please contact us: